Shipping policy

✧ SHIPPING POLICY

Thank you for shopping with Lola’s Digicam ♡


Each order is prepared with care, and processing times vary depending on the type of item you’ve purchased.

✧ PROCESSING TIMES

Ready-to-Ship Items
Orders are processed within 2–5 business days (excluding weekends and holidays).

Made-to-Order Items
Some pieces are handmade after your order is placed.

  • Please allow 3–5 business weeks for production
  • You will receive a shipping notification once your item is complete

✧ MAIL CLUB ORDERS

Lola’s Little Letters follows a MONTHLY shipping schedule. Please review the timeline below before ordering.

MONTHLY CUTOFF

  • Orders placed on or before the 23rd are included in that month's Mail Club cycle.
  • Orders placed after the 23rd automatically roll over to the following month's Mail Club cycle.

SHIPPING

  • Mail Club orders are shipped in batches between the 24th–27th of their scheduled month.
  • All standard Mail Club orders are sent via untracked mail. No tracking number or delivery confirmation is provided.

DELIVERY

  • U.S. orders: approximately 1–2 weeks AFTER shipment confirmation via email
  • International orders: approximately 2–4 weeks AFTER shipment confirmation via email
  • These are estimated delivery times, not guaranteed delivery dates. Postal delays may occur.

EXAMPLE:
An order placed on July 20 → July Mail Club → ships July 24–27 → estimated U.S. delivery early–mid August.

An order placed on July 28 → August Mail Club → ships August 24–27 → estimated U.S. delivery early–mid September.

PLEASE NOTE: Mail Club items are shipped separately from other shop orders. If you purchase Mail Club mail alongside other products, your orders may arrive separately.

✧ SHIPPING CONFIRMATION

Once your order has been shipped, you will receive an email with tracking information (if applicable).

✧ IMPORTANT SHIPPING NOTES

  • Shipping times shown at checkout are estimates provided by carriers
  • Lola’s Digicam is not responsible for delays once a package has been shipped
  • We are not responsible for lost or stolen packages after delivery confirmation

✧ INTERNATIONAL ORDERS

For international customers:

  • Customs fees, duties, or taxes may apply depending on your country
  • These charges are the responsibility of the customer

If customs fees are refused:

  • The package may be returned
  • Shipping costs and customs fees are non-refundable

✧ NEED HELP?

If you have any questions about your order, feel free to reach out:

info@lolasdigicam.com
Please allow 24–48 business hours for a response.